Starting STANDARD?

[epauley]

I agree with ShredRex. Wetnap is all wet! This guy has had attitude since day one. That stated, I hope he chooses to change and decides to make positive contributions here.

All of us spend a lot of time dealing with technical issues and that can be very frustrating at times (currently, I have a backup drive that wants to crash my computer!).

Ironically, the computer age has programmed us to expect immediate results. Our concept of time is compressed (“Instant karmas gonna to get you” – Lennon). However, there is no excuse for expressing childish behavior when others are trying to help.

Unfortunately, a bit of blame must be shared by Line 6. I am active on their forums and recently, there is no L6 moderator input which leads to stress. The customer service over there is poor and some reps are rude. Great gear, accompanied by poor service, defines L6. Thankfully, Michelle occasionally appears over there to save the day.

Wetnap: This is as good as forums get and the moderators are excellent. A forum is a community of customers (like you) and product reps where ideas and experience are exchanged. We help each other. Cool down and be a part on the solution. You’ll find you will be embraced and your problems will be resolved – in time.

[ShredRex]

I stopped going to the Line 6 boards.........I have no issues but it is just too frustrating reading the stuff that goes on there. I agree........Line 6 needs to take a hard look at their customer service....or lack thereof.

That was reason #1 on my list as to why I went with RWS.......so I am not tied to Line 6 hardware!!! Sad but true.........when my GP dies or I need to upgrade for any reason I doubt it will be a line 6 product.

The other frustrating part of all this is that most of the answers people seek are readily found by searching this site. I quick glance at the FAQ, or the new user manual.....or even the installation instructions section of the site will help you determine why most of the basic problems are in fact problems. If for some reason you miss that...then search the forums before you come blaring one here looking to take no prisoners.

Last if not least....ask..........nicely..........explain what the problem is and someone will be glad to point you in the right direction. Simple right? Flame, scream, stomp your feet.............you will be ignored and not be any closer to enjoying the great product that RWS is.

I would like to see Sonoma implement a stricter code of conduct on these boards. Make it part of the user agreement to use them, and for those that cannot conform, have their forum posting privileges suspended. Sonoma can address the situation via email and fix the problem via the support forms......rather than have that sort of stuff bring these great boards down like this. I don't think anyone learns anything from such threads, and honestly I doubt anybody likes reading them as well.

Just my 2 cents guys.....take it for what it is worth. Sorry for the rant

[epauley]

I actually have RiffWorks x’s 3. A copy came with my GP and with my PODxt. I also crossgraded up to RWS. Of course, I don’t download or use my RW L6 versions because RWS is better.

Among other benefits, RWS works seamlessly with both devices and other non-L6 gear.

However, the best reason for purchasing RWS (and ShredRex agrees) is Somona Wire Works' moderators and support. I wasn’t a fan of the SWW support engine but that’s been changed – because SWW listens to its customers!

Yes, the good people here also offer great support to RW L6 versions but I choose to show my loyalty to SWW.

By the way, the only reason I purchased the PODxt is because of Atomic Amps. Atomic also offers superior customer service and their amps make MFX devices sound great - because Atomic listens to its customers!

In essence, I own two L6 products because of excellent technical support – OFFERED BY OTHER COMPANYS!

PS, ShredREX don't get me banned! Caps and exclamation marks used for emphasis – not out of anger.

[ShredRex]

LOL hey no problems man I am nobody here.........I am just full of opinions, that for some reason I feel the need to share.......lol

To spite my previous post I have no beef with Line 6 hardware..........just their support.

BTW I love that atomic amp setup..........that is very cool.

[epauley]

LOL Of course shredRex - you and other members keep this place interesting with plenty of good food for thought!

[wetnap]

It was "SONOMA" support. They know. Unless you know the whole story peeps, or would like to try to help...I would keep the insults to yourself.
And thank you Randy, yes, we are working via Email, as we have before(and Sonoma even called me). But that was just to get Riffcaster working in the Line6 I guess.
So I obviously have tried everything(forum). I'm willing to supply any info to get my prob solved.
....I really AM a 'friendly person'
Thank you to the Sonoma folks who try to help!

[randy]

It was "SONOMA" support. They know. Unless you know the whole story peeps, or would like to try to help...I would keep the insults to yourself.
And thank you Randy, yes, we are working via Email, as we have before(and Sonoma even called me). But that was just to get Riffcaster working in the Line6 I guess.
So I obviously have tried everything(forum). I'm willing to supply any info to get my prob solved.
....I really AM a 'friendly person'
Thank you to the Sonoma folks who try to help!

Happy to help! We'll need to sit tight until the crew gets back from NAMM Mon or Tue.

If we called you or visa versa, then it's not something I'm aware of. We're a very small company, and I can't imagine that any of us would yelled at, well, anyone. Since offering support for RiffWorks this year, I've only had to make one support phone call (we don't have an incoming line), and Dug has made two I think. That's it. We may have assisted a few magazine editors, etc, as well. Most of us work from separate locations though, so maybe I missed out on something.

[epauley]

Wetnap/my fellow peep: What one person considers insulting can also be interpreted as constructive input from others. For every critical comment by me above, positive suggestions were offered. Most, in fact, were emphatic forward your plight.

As a person, you were not insulted but your behavior was challenged.

Look, this a community. Forums, by definition, are not simply about technical issues. By definition, communities are built on common interests. Members and moderators become friends via correspondence via the forum.

Like it or not, our behavior is monitored by other members. Naturally, no one expects you to be happy about a technical problem but don’t expect others to remain silent on this forum.

Being human, everyone occasionally rants when frustrated but we almost always come to regret such behavior. We realize our emotions have clouded the real issue.

You state that you’re a nice person but there is no evidence of that in this thread. Since words don’t contain inflection, they can be misunderstood. Nonetheless, anyone reading this thread can see that you immediately exhibited an abusive temperament.

ShredRex is a respected and well-liked member - because he has proven himself with valuable input – as well as a damn good guitarist. He, like most of us here, won’t stand for the moderators being abused because they are apart of the community. Say what you want to me but telling ShredRex to keep quiet is very foolish.

If you remain active on this forum, and I hope you do, you will discover that respectful behavior gets results sooner. We all have a lot to learn from each other.

[wetnap]

From the bottom of the "SONOMAWIREWORKS"
support...."your cases"


Replied 08/23/2006 11:08:16
From: Sonoma Wire Works - Info <info@sonomawireworks.com>
Reply-To: Sonoma Wire Works - Info <info@sonomawireworks.com>
Date: Wed, 23 Aug 2006 11:08:16 -0700

CASE#2119...

Hi,

If you send me your phone number, I'd like to give you a call and try to sort this out.

thanks,
dug


CASE#2112

Opened 08/23/2006 11:40:04
dug wanted my phone number.
It's: (xxx)xxx-xxxx

Thx, wetnap(Scott)


THIS was followed by the Phone Call I recieved of which I speak!
One thing I am NOT is a LIAR!

[randy]

You spoke with Dug, the owner of the company. We let him yell at whomever he likes! j/k, I don't think I've ever heard him yell at anyone actually.

Wet, we'll get back to you via email ASAP.

[ShredRex]

I can't imagine our friend Wetnap provoked anything, to make anyone upset...I will say as I see fit nappie boy.....deal with it!! As stated I did not insult you.......but may soon.........your attitude leaves allot to be desired.

Yo tell your peeps! I ain't going keep quiet.......

[gatorjj]

Alright everybody back to their respective corners!

Was this "discussion" back in August or is the Sonoma support program off on the dates? Looking at the dates of this thread it seems this problem's been going on for a good few months now...I don't know the "whole" story but I can see a person's patience being worn out after that long, irrespective of good treatment or not!

I think we need to let Dug and Randy deal with this directly. It sounds like one of those odd occurrences that are just very difficult to find in the PC and the right guys are on the case. Hopefully they can find the issue and get Wetnap recording.

Peace all!

J.J.

[randy]

The case back in August was unrelated.

Let's let this thread die off please.

Thanks!