Riffworks- need desperate help!!!!!!!! :(

[Beamoflight]

dave,

could you be a little more specific about what is non-standard?


Installation - default location
c drive - yes
Limited use acount??

I keep around 100 Gigs of Rex files on a seperate drive called E..
Riffworks remembers the path :E/rexfiles/_____ ,but doesnt see the files in that directory.. There is nothing I can do to get the rex back into the body of work that I have amassed over the last two years and spent countless hours working on. I really hope you will fix this.


Jarvio is having other problems also... Riffworks Standard, many times, gives the message "INVALID FILE FORMAT" when loading old songs... So again, I hope you can find and repair thes problems.



Jarvio, How did the re-installation go for you? Im willing that will help you out a good deal.

[Timejunkie]

Beamoflight,

You are obviously new here and will soon learn that we treat each other with respect.

Cheers,
Chip

[Beamoflight]

Im sorry to hear you feel disrespected, chip. I give mine to those whove earned it.

sorry to repost this... but it is a pressing issue (in my opinion) needs to be taken care of since it relates to guys who purchased the Riffworks one and were assured of complete backward compatibility.

dave,

could you be a little more specific about what is non-standard?


Installation - default location
c drive - yes
Limited use acount??

I keep around 100 Gigs of Rex files on a seperate drive called E..
Riffworks remembers the path :E/rexfiles/_____ ,but doesnt see the files in that directory.. There is nothing I can do to get the rex back into the body of work that I have amassed over the last two years and spent countless hours working on. I really hope you will fix this.


Jarvio is having other problems also... Riffworks Standard, many times, gives the message "INVALID FILE FORMAT" when loading old songs... So again, I hope you can find and repair thes problems.



Jarvio, How did the re-installation go for you? Im willing to bet that will help you out a good deal.

[Timejunkie]

LOL....

Best of luck with your problems.

Cheers,
Chip

[Beamoflight]

LOL....

Best of luck with your problems.

Cheers,
Chip

Jeez... I have to admit you have an odd way of greeting the newcomer who is having some terrible problems with the software. If your not insterested in helping why even post? (rhetorical question)

[Beamoflight]

hey and goodluck on that newly produced cd... and I 'really' mean that!

[Timejunkie]

LOL....yeh I bet!!

Cheers,
Chip

[Timejunkie]

LOL....

Best of luck with your problems.

Cheers,
Chip

Jeez... I have to admit you have an odd way of greeting the newcomer who is having some terrible problems with the software. If your not insterested in helping why even post? (rhetorical question)

Do you want help or not...if you lighten up a little people may be willing to help you out.

If I can't then one of the other wonderful folks here will. I offered my assistance in the realm of what worked for me...maybe it would help you... maybe not... however at least I offered something.

Sonoma is probably best to resolve your issues and as always they will do their best to address them.

If you have some sort of issue with me (for god knows what reason...)....well there's nothing I can do about that.

I sincerely hope you fix the issues I know how frustrating it can be.

Cheers,
Chip

[dave]

We have been talking about the REX issues you are having. There are some changes in the code that we had to make to support Mac OSX and RiffLink and they directly deal with the file path format. Its possible that we haven't seen this problem because our REX files are on the same drive. I'll see it I can reproduce and we'll go from there. We are definitely commited to being backwards compatible and there is nothing that should prevent that. You probably just exposed a bug that we never saw in testing. I apologize for that and we'll try to get 'er fixed as fast as we can...

Dave

[Beamoflight]

Thanks for saying that you will ix the problems dave. Thats all i wanted to hear. Could you give us a rough estimate as to when you will come up with a fix the REX file load problem?

Speaking of fixing up Riffworks 2 to be fully backwards compatible.. Have you been able to duplicate the bug where riffworks doesnt recognize Riffworks 1 song files at all... In the cases where Im seeing it its pretty ridiculous.


Good luck

[randy]

Speaking of fixing up Riffworks 2 to be fully backwards compatible.. Have you been able to duplicate the bug where riffworks doesnt recognize Riffworks 1 song files at all... In the cases where Im seeing it its pretty ridiculous.

Hi,

Can you do us a favor and post one of the smaller (sub 50 MB) messed up song files to support using our support form at http://www.sonomawireworks.com/fogbugz/default.php?pg=pgPublicEdit

We should be able to determine what's wrong with the song file if we have it in-hand.

Thanks!

[ShredRex]

LOL....

Best of luck with your problems.

Cheers,
Chip

Jeez... I have to admit you have an odd way of greeting the newcomer who is having some terrible problems with the software. If your not insterested in helping why even post? (rhetorical question)

I can assure you BOL Chip was/is very interested in helping, and was giving you some info that he felt may be of assistance to you. It sucks to hear that you (or anyone else for that matter) is having problems, and I have faith Dave/Dug/Randy will get it all taken care of. They are really great that way!!!

That being said, if you didn't appreciate his attempt to help you, no problem. But you certainly did not need to take an indignant tone in your response to his good will. To further that, bantering back and forth with a well respected member of these forums as you did will not help your chances of finding a resolution either. Rest assured, he will in fact do fine with his new CD, all of your sarcasm and nastiness aside thank you very much.

Bottom line we are all here to help and support each other......myself included. So treat people as you like to be treated and we will have no issues. It wasn't just TJ that was taken back by your comments.........I just reserved my mine until now. LET'S JUST ALL GET ALONG!!!! You with me fellas?

[Beamoflight]

Speaking of fixing up Riffworks 2 to be fully backwards compatible.. Have you been able to duplicate the bug where riffworks doesnt recognize Riffworks 1 song files at all... In the cases where Im seeing it its pretty ridiculous.

Hi,

Can you do us a favor and post one of the smaller (sub 50 MB) messed up song files to support using our support form at http://www.sonomawireworks.com/fogbugz/default.php?pg=pgPublicEdit

We should be able to determine what's wrong with the song file if we have it in-hand.

Thanks!

yes Ill see if I can find one that small and send it.

Beamoflight

[dave]

OK. So I think we tracked down these problems. The first is that REX files from v1 would definitely not load in v2. Sorry about that. I think we have it fixed, but we need to send it through some more testing to make sure.

The second is that some of you are getting INVALID FILE FORMAT errors. And we took a look at one of these files and noticed the problem right away. We use a text file format to describe your Riffs, Layers, etc. We use quotes in our text descriptions. It turns out that if you put quotes into any layer names, Riff Notes, etc. It totally screws up our quote matching, which shows up as a broken file. All your stuff is still there, we just don't read it right. We can fix this bug going forward from this point, but for now, AVOID USING QUOTES in any of your names or notes in RiffWorks. If you already have a corrupted file, you can reclaim your file by...

1) Change your song file extension from .rws to .zip
2) Unzip the file (it will become a directory)
3) Go into the directories and open any .sng or .rif files in a text editor.
4) You will see a format that looks something like this...

notes:"blah blah blah..."

5) Look for situations like this...

notes:"Hey this is a "really" silly bug!"

6) Remove the inside quotes, so it looks like...

notes:"Hey this is a really silly bug!"

7) Once you've found any oddities in those name<->description pairs, zip back up the directory and name it back to .rws from .zip. You can't zip up the folder or it won't work. You have to zip up the contents of that folder. So, go into the main folder that you extracted from the song and select all the contents. Then right click on one of the files and go to Send To -> zip (compressed folder) to create the zip file.


Many of you might have noticed that this isn't a super easy process if you're not familiar with this kind of stuff. I would only recommend that you try it if you're comfortable with what I just talked about, or you lost something really good! I'm really sorry about the inconvenience of this bug. We should have a fix for it soon and then you won't have to worry about it. These types of things are easy to miss because none of us put quotes in our notes or names. Maybe its just a programmer thing. We use _, ~, |, &, and things like that.

Dave

[Beamoflight]

Theres three ways Ive seen that Riffworks refuses to load old songs, or songs created with Riffwork I

the first is the invalid file format eror.. What happens here is Riffworks begins loading the song, then at some point during the load it sticks and gives the error.

the second way is Riffworks begins loading the RWS file then gives an unhandled exception error.. Something like "looper exxception at line:382"

the third way is during the load of the song Riffworks just Closes itself down.. Try it again same thing.


I unzipped several songs that Riffworks is refusing to load in the noted ways, and I see no evidence of any Quotations or _ , |, / that you say was overlooked during programming.

Beamoflight