Sonoma Wire Works - Support Forums

by **Mike2007** » Mon Nov 20, 2006 2:12 pm

Purchased Guitar Port 2.5 with RiffWorks 1.0
Tried to update with L6 and paid $29.00-that install caused my machine to have issues. Invalid file formats, corrupt files...
Contacted L6. Had difficulty understanding customer Rep
Re-built machine and re-installed v 1.0

Came here, read that RiffWorks Standard has more functionality and proceeded to downlad the following:

Here is my check out sheet from the Sonoma Online Store:

1 x RiffWorks Standard (001-000010) = $129.99
RiffWorks Windows Download
Amplitube Windows Download
Amplitube Serial Download
Instant Drummer Six Download
Instant Drummer Eight Download
1 x Brain Matter (003-000036) = $9.99
Instant Drummer Download
1 x Country Rock (002-000012) = $9.99
Instant Drummer Download
------------------------------------------------------
Sub-Total: $149.97
Free Shipping: $0.00
Discount Coupons: XXXXXXXXXX : -$70.00
Total: $79.97

*******************************************************************

Downloaded installation package. Typed in my Sonoma password to activate software!!-Nothing!!

Requested new password, typed that one in- NOTHING!!

*******************************************************************

Respectfully asking-would someone from Sonoma customer support contact me?

Mike

by **jisg** » Mon Nov 20, 2006 5:14 pm

ATTN: SWW guys 3 D's and Randy

PLEASE help Mike get up and running!!!!!!!!!!!!!!!!!!!!!
I have been following his saga here and on the Line6 forum and nobody deserves this much frustration.
I have been recommending he come here and seek the SWW guru's assistance.
I can't stand to see a fellow RW brother in so much distress.

Mike, I just had to chime in.
If I knew what to do for you I would.

Mark
Ram Dass
jisg

by **michelle** » Mon Nov 20, 2006 5:57 pm

I'm pinging some of the guys about this. Someone should chime in shortly. Sorry for the delay!

Best,
Michelle

by **Mike2007** » Tue Nov 21, 2006 1:20 am

Thank you so much Mark/Ram Dass for following me here:)
It is "Greatly Appreciated"!

Thank you Michelle. I am at work right now and don't get home till 10PM. I have been checking the boards and my mail. As yet, I have not recieved a reply.

I was sent a case number:6456_IJUVVANV and the following link-http://www.sonomawireworks.com/fogbugz/default.php
When I plugged the number into the "Check the Status of a Case", I get

Case not found
--------------------------------------------------------------------------------
No case was found associated with the ticket: 6456_IJUVVANV

This being the first business day, I guess I will have to allow for the case to get to tech support.

Thank you both for your concern. Hopefully, I can get an activation code or my money refunded. I used the same password to log in here to the forum. I will try it again when I get home this evening.

Respectfully,

Mike

by **michelle** » Tue Nov 21, 2006 5:30 pm

The head of our customer support has been out of the office for health reasons. The other guys are recovering from launching demo, riffrumbleV, and moving our site to great new servers - which all went great. Sorry again for the delay in getting back to you. This is unusual and we will get to you really soon! Thanks for your patience.

by **dan** » Tue Nov 21, 2006 7:34 pm

Hi Mike,

I emailed you at michael13000@gmail.com. I will help you get this all going.

thanks!

by **Mike2007** » Wed Nov 22, 2006 6:09 am

Wow!!!!!!!!!!

Drummers....guitars...yea...thats the ticket. Kick ass...take names!!

The product is activated. Thank you Dan, Michelle, and Ram Dass!!!

Most Respectfully,
Mike

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