Sonoma Wire Works - Support Forums

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 3:04 am

Still haven't come across your support message. There must have been a problem when you submitted the file. Mind trying again?

by **strat** » Thu Nov 30, 2006 8:48 pm

randy..i never sent a xmas file or anything like that..i sent a rw song called test..to the fog/foz/foncie what every it was called..lol and it did say message received

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 8:56 pm

Ok, I see where I was confused. When I searched for your email address in our support system, it found it in the TO field of a Christmas Medley that Rick sent out. However, I don't have any support emails from your email address. Did you include your email address in the email address field when you submitted the file?

At this point I recommend just submitting it again. You'll get a ref/case number if the submission works correctly.

Thanks!

by **strat** » Thu Nov 30, 2006 9:11 pm

I Just Went Thru The Whole Deal Agin,,,this Time I Got A Internal Error Meassage,,and Was Directed To Hit A Summit Button That Will Sent The Error Message To Sonoma THIS ALSO CAME UP <?xml version="1.0" ?>
<Error>ScoutUserName not specified.</Error>

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:13 pm

How big is the file you're trying to submit? There's a limit that's around 50 MB

by **strat** » Thu Nov 30, 2006 9:14 pm

It 8 Bars Of 1 Guitar

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:17 pm

Sorry, I meant file size. Right-click on the file you're trying to submit and click "Properties". The file size will be listed in KBs or MBs.

Thanks!

by **strat** » Thu Nov 30, 2006 9:18 pm

9.33mb

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:23 pm

That's pretty small. Just email it to support@sonomawireworks.com instead of using the form. I'll look into why the form is kicking back errors in the meantime. What web browser are you using?

by **strat** » Thu Nov 30, 2006 9:24 pm

I Dont Know,,i Use What Came With Aol..LOL IVE NEVER HAD A PROBLEM WITH IT..

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:24 pm

by **strat** » Thu Nov 30, 2006 9:26 pm

Its Sent...thanks

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:30 pm

Thanks! You should get a case number (hopefully!). I too get an error when trying to submit a small file using the support form, so there's definitely a problem there.

by **strat** » Thu Nov 30, 2006 9:34 pm

If I Get A Case Number,what Do I Do With It?

My RiffWorld Profile · by **randy** » Thu Nov 30, 2006 9:35 pm

Reply with it here so I can ref your case. I'll see if I can find it manually. One sec.

Sonoma Wire Works - Support Forums

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