Sonoma Wire Works - Support Forums

by **mjrock62** » Wed Apr 11, 2007 5:56 pm

Hello,
I can not register my Riffworks 2.1 because I cannot load ver 1 on to Vista it does not run the program.
I need to load ver 1 on Vista first, impossible so now what, I emailed tech support to give me a key so I can have a fresh ver 2 of riffworks that I can use with vista, so I don't have to deal with this mess, but its been over a week now and no response.
I also purchased 10 or more drummer pacs that don't work, I really need soom help here to get this up and running on my New Lap Top.
Checked with Line 6 and they said it your problem that you need to give me a free upgrade key so I can do a fresh install and register it at the same time. With ver 2
Please send me this upgrade key and instructions so I can be on my way.

Michelangelo

by **mjrock62** » Wed Apr 11, 2007 6:04 pm

Line 6 Monkey doesn't see the riffworks ver 1 because it can't be installed on windows vista, so now I have a loop problem going on, I can't register ver 2 because it doesn't see ver 1 and it says that I have to purchased riff works, which I have because I have proof of purchase, and a Licence key from Line 6.
Please help me to get riffworks up and running I spent a lot of money on this product to have it not work.

by **mjrock62** » Thu Apr 12, 2007 1:01 am

When can I expect a response?

by **gatorjj** » Thu Apr 12, 2007 2:00 am

Hi mjrock62,

I'm sure one of the Sonoma folks will be along soon, or you might want to put in a support request with them to get their attention more quickly.

http://www.sonomawireworks.com/support_form.php

Good luck!

J.J.

by **Hayden** » Thu Apr 12, 2007 5:38 am

Michelangelo,

I apologize for the delay. I did respond to your support request today and had it forwarded to both the marketing and engineering departments. They will be with you shortly.

Hayden

by **pbear5** » Fri Apr 13, 2007 1:37 pm

if anyone reads this wondering if RiffWorks will work with Vista--i had no problems with RiffWorks & Vista using a POD XTL via USB. i was not attempting an update like Hayden--just installing 2.0. unfortunately RiffWorks compatability was the only thing that i liked about Vista so i ended Ghosting back to XP. great news for Bill Gates who not only got his non-returnable software sale but doesn't have to support his crap product which is now gathering dust in my $hit $oftware drawer.

by **Hayden** » Fri Apr 13, 2007 6:04 pm

Hey pbear5,

You should be using RiffWorks version 2.1. There's a free update here:

Users can get the Standard update from:
http://www.sonomawireworks.com/UpdateRWStandardV2_1.php

Users can get the Line 6 update from:
http://www.sonomawireworks.com/UpdateRWLine6V2_1.php

Also, make sure you're using the most up to date drivers for your PODxt.

Download Gearbox 3.10 from http://www.line6.com/software

Hayden

by **mjrock62** » Fri Apr 13, 2007 7:41 pm

Hello Hayden,
I don't think you understand my problem!
1. I have Riffworks version 1, it cannot load on Windows Vista.
2. Even if I have the upgrade I cannot install it because I cannot load Version 1 at all.
3. I would need a complete full Version 2.1 with licence Key to install on Vista.
4. Since I have already paid for Riffworks and the upgrade, can you please send me a download for Version 2 with licence Key or send me a patch that is going to allow me to install version 1 with windows Vista.
5. All I need is for you to send me a complete copy of Version 2.1 with Licence key, and my problem would be solved. I can then disregard Riffworks version 1 all together, and have a fresh riffworks Version 2 working on my new Vista System.
6. I have downloaded and installed Version 2.1 but cannot register it due to the fact version 1 cannot be installed on Vista. It does not see it in Monkey.

Please send me the Licence Key for Version 2.1
Thank you Very Much!

Michelangelo

by **Hayden** » Sat Apr 14, 2007 5:19 am

Hello Michelangelo,

I've been discussing with Line 6 support and Sonoma Wire Works. I do believe, although I will have to verify this, that the upgrade is indeed a full installation. You will not need to have RiffWorks version 1 installed in order to go to version 2.1. However, I made a mistake. I assumed you had just purchased Rifftracker based on your original email and were trying to install it on Vista. I was not aware that your purchase had been made before February 1st 2006. So, you will not be able to to upgrade to the Line 6 Edition Version 2.1 using that installion and upgrade manual I sent you.

But, I told you that you are fully entitled to an upgrade, and I plan on keeping that promise.

Have no fear. All we want are happy music making customers.

Hayden

by **mjrock62** » Sat Apr 14, 2007 10:32 am

Thank You Hayden,
How soon can can I get the upgrade, I been waiting now for some time and am very excited to get recording on the new ver 2.1.
You have been a big help on getting this resolved, and I thank you for all your help and support!
Many blessings to you!

Michelangelo

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Riffworks and Windows Vista Ver 1 will not install

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