Sonoma Wire Works - Support Forums

by **fooks** » Sun Jul 22, 2007 6:31 pm

in my new pc is not compatible with guitar port, which seems to mess everything up.

what can i do besides change the chip set? i don't know what set to put in! lol.

i want to get the crossgrade and i have a jam lab, can i do that and dump the gp and gb?

rw wont save or mix without the gp, i have all the drummers i bought and the demo ones but not the bare bones and the other we got with the v2 upgrade.

i have no asio with the jam lab plugged in, that should be compatible?

i knew something like this would happen.

by **epauley** » Sun Jul 22, 2007 10:22 pm

fooks wrote:in my new pc is not compatible with guitar port, which seems to mess everything up.

Fooks, what type of “new” computer/processing circuitry/video card does you own? GP should work fine with Vista 32 bit so I assume you're correctly referring to your motherboard capabilities (?). Please give further details.

by **fooks** » Mon Jul 23, 2007 12:05 am

my chip set is the i946gz,
intel graphics media accelerator 3000. 2x2M cache.

pentium 4 3.0GHz
DDR2 RAM 2gig (667MHz)
250gb sata hdd
intergrated 10/100/1000 ethernet (whatever that is)

the monkey compatability tab says gearbox is not compatable with the chipset and line 6 device won't show up.

dam, i was so close. lol

how can i change the chip set and what is it? the motherboard?
it doesn't say what chipset to put in.

i can open rw and load songs, but not save or mix, the gear box opens but i don't have the user tones but that doesn't do any good without the asio of the guitar port.
rw says it must be activated to save, but i go to line 6 and find no help on how to do it.
it would suck without guitar port but i could live w/o it if i could use something else.
i can log in to everything, monkey etc, sonoma key, line 6 forums are no help.
anything i could start with would be great, epauley

My Riffworld · by **GuitarSlinger** » Mon Jul 23, 2007 1:05 am

You can't just change the chipset. Each motherboard is designed to work with a certain chipset/processor. Are you sure you are not compatible? Or does it just not meet the requirements?

Did you get bursts of noise when using the guitarport? Or could you not even install and run it?

My Riffworld · by **GuitarSlinger** » Mon Jul 23, 2007 1:09 am

Line 6 wrote:Chipset – You computer’s motherboard has a specific chipset type and Line 6 Monkey
scans this to see if yours might be one known to have problems with USB audio hardware.
TonePort and other USB audio devices require a maximum bandwidth as well as an
uninterrupted data flow in two directions to continually input and output audio data at a
fixed sample rate. The USB isochronous transfer mode is intended to guarantee this
uninterrupted data flow. Standard USB 1.1 specifications do provide for this performance,
but there are some chipsets that have been identified as having a flaw where the USB data
flow can be interrupted, causing dropouts and bursts of white noise from the analog
outputs of the USB device. The chipsets we have verified as having this type of problem
are several using the Intel ICH6 architecture, including models 915G, 915P and 925X.
Note that this chipset issue is one that affects all USB 1.1 audio interfaces and not just
those manufactured by Line 6. Intel has published information on their website
acknowledging this issue and provides more technical details. Other USB audio hardware
manufacturers have posted warnings of this issue as well. It is also important to note that
you may not experience problems with other USB devices such as printers or hard drives
on systems with these problem chipsets, since these devices utilize a USB bulk transfer
mode, and momentary data interruptions do not result in noticeable problems in the
performance of these types of devices.
The most successful workaround we have found is adding a PCI-based USB card (to
desktop computers with these chipsets) or a CardBus or PCMCIA USB controller card (for
laptops with these chipsets). Once these cards are installed, these computers often stop
exhibiting the "white noise burst" problem, because the USB implementation on these
cards overrides the flawed built-in USB implementation of the computers. We have had
positive reports on USB add-on cards that utilize NEC chipsets, such as the SIIG USB 2.0
Dual-Port PCI model. For a PCMCIA card, the USB 2.0 models manufactured by D-Link
have also performed well in our testing. Some problems reported have been specific to
USB cards with VIA chipsets. It's important to note, however, that adding a USB card
doesn't always solve the problem. Some computers, probably because of the way they
handle USB, still exhibit this problem even after a card is installed. Line 6 and other audio

by **epauley** » Mon Jul 23, 2007 1:13 am

fooks, Okay I understand but guess what? The chipset incompatibility message always occurs when I run the Line 6 monkey compatibility test (with both my GP and PODxt) but it doesn’t seem to matter - both devices work fine. So, I think you have another issue.

Have you tried reinstalling the Device Firmware with the L6 monkey? Reinstalling the USB firmware and flash memory sometimes helps.

By the way, I still get the intermittent "white noise" GuitarSlinger refers to – even though I have installed the proper USB PCMCIA cards – seems to work for others however. Got any suggestions GuitarSlinger?

by **fooks** » Mon Jul 23, 2007 1:19 am

it says i have the drivers installed, but there is no sound or acknowledgement from the other things involved. line 6 has the gp registration and s#.

i can't run it.

monkey says the chipset is not compatable and maybe i need the administration to open it but i did that and it's a no go.

i can't believe this doesn't work, i have to have done or not done something, i un/re installed everything last nite, i tried jam lab but it's the same with that too. (i didn't use the cd, i thought i could use it direct to rw but then there is still the save and mix, maybe i am not registered with riff works?

i have to look up my new computer thread and see what advice i didn't follow.

by **epauley** » Mon Jul 23, 2007 1:23 am

I updated my last remarks slightly regarding GuitarSlingers input. Have you posted over on the L6 forum?

by **fooks** » Mon Jul 23, 2007 1:34 am

wow ok i will try some stuff now, the firmware say i have to activate line 6 gp first

ok, it says drivers for the device are installed but doesn't recognize the gp it also says it malfunctioned.

as a matter of fact i have been having serious gb or gp noise the last few days before i got this pc.

think the gp is burnt out? i was hopeing the new pc would take care of the noise!
that has to be it! it's fried.
no prob for me, i want to crossgrade so i can use diff asio. should i just do it? would that work?

i've had it 8 months.

thanks for the help guys.

My Riffworld · by **GuitarSlinger** » Mon Jul 23, 2007 1:42 am

The best thing to do if you think the GP is faulty is to go and install it on a friends computer.

by **epauley** » Mon Jul 23, 2007 1:43 am

So, have you activated the GP? Perhaps with your new computer, L6 doesn't recognize your GP.

GurtarSlinger = please read my message to you above.

by **fooks** » Mon Jul 23, 2007 2:03 am

randy said i had to authorize rw through the monkey, i can't seem to find out how.

line 6 offers nothing much.

by **fooks** » Mon Jul 23, 2007 2:24 am

also when i try to log in to sw it says there is no user by that name although i am here now.

My Riffworld · by **GuitarSlinger** » Mon Jul 23, 2007 2:39 am

Forget about Riffworks for a moment. You need to get GP working first.

by **fooks** » Mon Jul 23, 2007 3:19 am

i know, it doesn't seem to care (monkey) it just says requires activation. lol, it took days when i first bought the riff tracker pkg, to get it going. i am going to undo and redo it all again.
i can't even just crossgrade, huh?
the chipset says it's ok for gb so it must be good for gp.

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