Sonoma Wire Works - Support Forums

by **davenz** » Thu Jan 03, 2008 3:41 am

Hi team

I have discovered the source of RW crashing on my machine. When viewing the error log RW creates when it crashes, I saw that RW seeks out the internet as it starts on various ports, possiibly for license validation or similar. The crash happens right after that in the log. Acting on a hunch, by unplugging my network cable, RW starts cleanly every time. As soon as I plug the cable back in, RW crashes every time. I am using all the latest network drivers etc, have no anti-virus or anti-malware scanners/services running and only have a router and cable modem on my network.

Hopefully Sonoma will be able to track down why this is happening, and if others reading this that have experienced similar 'unhandled exception/bad meta data/memory reference' errors starting RW under Vista could try unplugging their network to see if that makes a difference, we might be onto something.

Hope this helps.

Dave.

by **Muddhole** » Thu Jan 03, 2008 5:53 am

It's possible that Vista is blocking RW from accesing the internet. See if you can look into Vistas Firewall or your NIC card to enable the program access to the internet.

My RiffWorld Profile · by **randy** » Thu Jan 03, 2008 6:51 am

Hi Dave,

Do you mind posting the contents of the RiffWorks.log file here? Make sure you launch RW with the cable plugged in, let it crash and then get the log results.

Thanks!

by **davenz** » Thu Jan 03, 2008 7:32 am

randy wrote:Hi Dave,

Do you mind posting the contents of the RiffWorks.log file here? Make sure you launch RW with the cable plugged in, let it crash and then get the log results.

Thanks!

No worries, here's the log. I have highlighted the error by leaving a gap between the lines.

Begin Paste

46059115074 : Launching RiffWorksDemo
46059115692 : Version 2.1.0.2710
46059167433 : DNetworkServerConnection::ConnectInBackground www.sonomawireworks.com:80
46059167528 : ConfigureBays
46059167542 : mFileLooper
46059167615 : DNetworkServerConnection::Disconnect
46059167655 : DNetworkServerConnection::Disconnect END
46059167677 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
46059167714 : mLooperBay
46059167748 : mInputBay
46059167907 : DPickupApp::InstallDriverBay
46059168251 : DAsioBay::Setup()
46059168269 : DAsioBay::FillDeviceList
46059207074 : DAsioBay: number of installed drivers = 1
46059207107 : DAsioBay: Driver name = M-Audio USB ASIO
46059217798 : DAsioBay loadAsioDriver OK
46059217851 : DAsioBay: ASIOInit OK - driver version: 7015
46059217870 : DAsioBay: ASIOGetChannels OK
46059217881 : DAsioBay: InputChannels = 2
46059217903 : DAsioBay: OutputChannels = 2
46059217927 : DAsioBay::SetDeviceByName M-Audio USB ASIO
46059217939 : DAsioBay::SetDevice 0
46059221698 : DAsioBay: Driver name = M-Audio USB ASIO loaded
46059221738 : DAsioBay: Buffer sizes min:128 max:4096 pref:256
46059221777 : DAsioBay::CreateBuffers()
46059221791 : DAsioBay : ASIOCreateBuffers with inputChannels = 2
46059221801 : DAsioBay : ASIOCreateBuffers with OutputChannels = 2
46059221812 : DAsioBay : ASIOCreateBuffers with size = 256
46059221847 : kAsioSupportsTimeInfo
46059221887 : ASIOGetLatencies : InputLatency = 362 latency = 8 msec
46059221900 : ASIOGetLatencies : OuputLatency = 362 latency = 8 msec
46059221910 : DAsioBay::GetChannelInfo()
46059221929 : ASIOChannelInfo input: 0 18 Line In 1 FastTrack
46059221945 : ASIOChannelInfo input: 1 18 Line In 2 FastTrack
46059221962 : ASIOChannelInfo output: 0 18 Analog 1/2 FastTrack
46059221978 : ASIOChannelInfo output: 1 18 Analog 1/2 FastTrack
46059221990 : DAsioBay::PopulateInputChannelList
46059222000 : input 0 Line In 1 FastTrack
46059222016 : DAsioBay::SetInputChannel 0 Line In 1 FastTrack+Line In 2 FastTrack
46059222027 : DAsioBay::PopulateOutputChannelList
46059222037 : output 2 Analog 1/2 FastTrack
46059222051 : DAsioBay::SetOutputChannel 0 Analog 1/2 FastTrack+Analog 1/2 FastTrack
46059222063 : DLooperBay::SetDriverBay
46059222167 : DAsioBay::Run()
46059222179 : DAsioBay::PopulateInputChannelList
46059222190 : input 0 Line In 1 FastTrack
46059222212 : input 1 Line In 2 FastTrack
46059222272 : DPickupApp::RunAudio
46059222284 : DLooperBay::Run
46059222294 : DAsioBay::Run()
46059224935 : DLooperBay::Stop
46059224991 : DAsioBay::Stop()
46059252395 : DNetworkServerConnection::ConnectToServer SUCCESS
46059257243 : DAsioBay::CleanupBuffers()
46059257302 : mAudioFileDriver
46059257381 : mRiffSwitcher
46059281919 : mJunt
46059282148 : mMasterLayer
46059285563 : mAmpBay
46059285680 : VSTPluginsPath = C:Program FilesVST
46059292184 : mMasterGain
46059292251 : mLimiter
46059292390 : DLooperBay::RunMessageLoop
46059292547 : END ConfigureBays
46059292596 : SetupWindow
46059308870 : mWindow
46059309848 : DAsioBay::SetInputChannel 1 Line In 2 FastTrack
46059310017 : DAsioBay::Run()
46059311450 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
46059311630 : DPickupWindow::WindowReady
46059311681 : DPickupWindow::CreateMainView
46059429634 : DNetworkServerConnection::ConnectToServer SUCCESS
46059460205 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
46059527260 : DNetworkServerConnection::ConnectToServer SUCCESS

46059561714 : DException caught: Dictionary separater invalid - bad meta file
error at character: 0, .DDictionary.cpp, 60

46059561800 : DException caught: DPath::MessageFromPath bad meta data found in memory , .DPath.cpp, 217
46059561814 : DException caught: DPath::MessageFromPath bad meta data found in memory , .DPath.cpp, 217
46059783245 : DNetworkServerConnection::ConnectInBackground rifflink.sonomawireworks.com:9940
46059783595 : DNetworkServerConnection::Disconnect
46059783645 : DNetworkServerConnection::Disconnect END
46059783662 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
46059936598 : DPickupWindow::AppActivated
46060297961 : DNetworkServerConnection::ConnectToServer SUCCESS
46065145085 : DPickupWindow::AppDeactivated
46065914037 : DPickupWindow::AppActivated
46065916935 : DLooperBay::Stop
46066019436 : DPickupWindow::AppDeactivated
46067089824 : DPickupWindow::AppActivated
46067092309 : DPickupApp::RunAudio
46067092351 : DLooperBay::Run
46067092362 : DAsioBay::Run()
46067092373 : DAsioBay::CreateBuffers()
46067092385 : DAsioBay : ASIOCreateBuffers with inputChannels = 2
46067092396 : DAsioBay : ASIOCreateBuffers with OutputChannels = 2
46067092407 : DAsioBay : ASIOCreateBuffers with size = 256
46067092458 : kAsioSupportsTimeInfo
46067092505 : ASIOGetLatencies : InputLatency = 362 latency = 8 msec
46067092519 : ASIOGetLatencies : OuputLatency = 362 latency = 8 msec
46067092529 : DAsioBay::GetChannelInfo()
46067092550 : ASIOChannelInfo input: 0 18 Line In 1 FastTrack
46067092567 : ASIOChannelInfo input: 1 18 Line In 2 FastTrack
46067092585 : ASIOChannelInfo output: 0 18 Analog 1/2 FastTrack
46067092602 : ASIOChannelInfo output: 1 18 Analog 1/2 FastTrack
46067100311 : DPickupWindow::AppDeactivated
46068539551 : DPickupWindow::AppActivated

End Paste

I also have screen caps of the main error dialogs here:

www.pcanytime.co.nz/error.jpg

www.pcanytime.co.nz/error2.jpg

When I start up, the main window opens but I get the first 'bad meta data' error dialog (error 1). Once I clear that error, RW tells me an unexpected error has occurred and asks if I want to save my files. I click OK, then another dialog asks if I want to save 'untitled'. I click no or cancel and then get the main runtime error dialog (error 2). This happens 100% of the time. If I unplug my network cable from my computer, it opens 100% of the time error free. If I unplug my cable modem (leaving my local network intact), the software also opens 100% of the time, so it has something to do with being able to connect to the internet. If it can connect, it crashes, if not, it doesn't.

@Muddhole

The firewall neither reports it trying to get through (which it does for other programs) nor stops it. I added the program to the exclusion list and still no difference. Even if I disable the firewall completely RW still crashes. The log shows success in connecting to the server as well before the crash so it appears to be going through the firewall anyway. Good ideas though, thanks for your input, (love your sound by the way, crunch with bite).

Sorry for the huge post.

Dave.

My RiffWorld Profile · by **randy** » Sat Jan 05, 2008 7:16 am

Great news! The beta release (not public yet) fixed his problem and he's able to launch RiffWorks with his network cable plugged in.

by **davenz** » Sat Jan 05, 2008 11:01 am

randy wrote:Great news! The beta release (not public yet) fixed his problem and he's able to launch RiffWorks with his network cable plugged in.

Yep, and then the balloon popped and now I'm not able to. If I disable my network connection RW does launch, and runs quite happly when the connection is enabled again; it is just during launch that it faults with the connection active.

Bummer.

Dave.

by **rouxeau** » Sun Jan 06, 2008 5:13 pm

I'm having the same crashing problem with windows xp.It really sucks since I can't even register rw.Is there a fix for this problem?

by **davenz** » Sun Jan 06, 2008 7:20 pm

rouxeau wrote:I'm having the same crashing problem with windows xp.It really sucks since I can't even register rw.Is there a fix for this problem?

Not yet, though it is in the works.

Dave.

by **olineil** » Sat Mar 15, 2008 8:29 am

Hi Thanks for this info.... I tried locking my internet connection in my firewall....

then...

Riffworks ran!!!! Hahahaha I'm so happy... i've been waiting for this to get fixed and nobody from sonoma even bothered to address this issue.

here is my log file... When riffworks refuses to run... because of the internet.

9341098008 : Launching RiffWorksDemo
9341098285 : Version 2.1.0.2710
9341155854 : DException caught: ReWire dll failed to load., .DReWireBay.cpp, 790
9341157270 : DNetworkServerConnection::ConnectInBackground www.sonomawireworks.com:80
9341157342 : ConfigureBays
9341157353 : mFileLooper
9341157428 : mLooperBay
9341157449 : mInputBay
9341157561 : DPickupApp::InstallDriverBay
9341157669 : DAsioBay::Setup()
9341157681 : DAsioBay::FillDeviceList
9341210799 : DAsioBay: number of installed drivers = 2
9341210822 : DAsioBay: Driver name = ASIO POD X3 Live
9341223406 : DNetworkServerConnection::Disconnect
9341223426 : DNetworkServerConnection::Disconnect END
9341223438 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
9341300703 : DAsioBay loadAsioDriver OK
9341385729 : DAsioBay: ASIOInit returned -1000 for ASIO POD X3 Live
9341385753 : DAsioBay: Driver name = ASIO PODxt Live
9341556041 : DAsioBay loadAsioDriver OK
9341715875 : DAsioBay: ASIOInit returned -1000 for ASIO PODxt Live
9341715898 : DAsioBay::SetDeviceByName
9341715932 : DPickupApp::UseSilentDriver
9341715962 : DLooperBay::SetDriverBay
9341716026 : DPickupApp::RunAudio
9341716035 : DLooperBay::Run
9341716134 : DLooperBay::Stop
9341716279 : mAudioFileDriver
9341716326 : mRiffSwitcher
9341765606 : mJunt
9341765754 : mMasterLayer
9341768413 : mAmpBay
9341768939 : VSTPluginsPath = C:/Program Files/VstPlugins
9341768955 : VSTPluginsPath sanity check FAILED!
9341769070 : mMasterGain
9341769108 : mLimiter
9341769217 : DLooperBay::RunMessageLoop
9341769301 : END ConfigureBays
9341769312 : SetupWindow
9341782259 : mWindow
9341785289 : DPickupWindow::WindowReady
9341785319 : DPickupWindow::CreateMainView
9342113972 : DNetworkServerConnection::ConnectInBackground rifflink.sonomawireworks.com:9940
9342127334 : DNetworkServerConnection::Disconnect
9342231238 : DNetworkServerConnection::Disconnect END
9342235087 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
9342235487 : DPickupWindow::AppActivated
9342235617 : APPACTIVATED
9342378368 : WINDOWREADY
9342378432 : DPickupApp::SetupSession
9342469001 : DPickupWindow::AppDeactivated
9347198291 : DPickupWindow::AppActivated
9347206702 : DPickupWindow::AppDeactivated
9358454152 : DPickupWindow::AppActivated
9358499431 : CheckDrummers
9358515830 : APPDEACTIVATED
9358515845 : APPACTIVATED
9358515854 : APPDEACTIVATED
9358515862 : APPACTIVATED
9358515874 : RemoteLoadSong
9358515886 : DLooperBay::Stop
9358515947 : mFileLooper->Stop
9358516000 : mFileLooper STOPPED
9358516018 : mRiffSwitcher->DeleteAllRiffs
9358516045 : DPickupApp::CleanupSession()
9358518025 : CheckForDiskSpace
9358518652 : DecompressDirectory START
9358550460 : DecompressDirectory took 0.031801 secs
9358550599 : RemoteLoadAllRiffs
9358553298 : CheckDrummers
9358568298 : RemoteLoadRiff C:/Users/Joneil/AppData/Local/Temp/rcs/riffs/riff1/riff1.rif
9358612572 : SWITCHERADDRIFF
9358615693 : DRiffRecorderBay Init : InputLatency = 0
9358615707 : DRiffRecorderBay Init : OuputLatency = 0
9358682088 : RemoteLoadRiff C:/Users/Joneil/AppData/Local/Temp/rcs/riffs/riff1/riff1.rif END
9358682105 : RemoteLoadRiff C:/Users/Joneil/AppData/Local/Temp/rcs/riffs/TAPERIFF/TAPERIFF.rif
9358696420 : SWITCHERADDRIFF
9358698137 : DRiffRecorderBay Init : InputLatency = 0
9358698148 : DRiffRecorderBay Init : OuputLatency = 0
9358715331 : RemoteLoadRiff C:/Users/Joneil/AppData/Local/Temp/rcs/riffs/TAPERIFF/TAPERIFF.rif END
9358715349 : SWITCHERCHANGERIFF
9358716037 : DPickupApp::RunAudio
9358716048 : DLooperBay::Run
9368772327 : DRiffSwitcher::LoopTransportChanged - Play
9368772358 : ALLSTOP -> LOOPRUN
9369958020 : DNetworkServerConnection::ConnectToServer - don't know host
9371081312 : DNetworkServerConnection::ConnectToServer - don't know host
9379974013 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
9380629055 : DRiffSwitcher::LoopTransportChanged - Stop
9380629077 : LOOPRUN -> ALLSTOP
9381096676 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
9388896376 : DRiffSwitcher::LoopTransportChanged - Play
9388896421 : ALLSTOP -> LOOPRUN
9407493656 : DPickupWindow::AppDeactivated
9408630468 : DNetworkServerConnection::ConnectToServer - don't know host
9409753731 : DNetworkServerConnection::ConnectToServer - don't know host
9415614308 : DPickupWindow::AppActivated
9415617591 : APPDEACTIVATED
9415617613 : APPACTIVATED
9418645552 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
9419085802 : DPickupWindow::AppDeactivated
9419085860 : APPDEACTIVATED
9419198738 : DPickupWindow::AppActivated
9419198780 : APPACTIVATED
9419768837 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
9419773247 : DPickupWindow::AppDeactivated
9419773290 : APPDEACTIVATED
9423381554 : DPickupWindow::AppActivated
9423381607 : APPACTIVATED
9423388018 : DRiffSwitcher::LoopTransportChanged - Stop
9423388042 : LOOPRUN -> ALLSTOP
9431269594 : DPickupWindow::AppDeactivated
9431269669 : APPDEACTIVATED

by **olineil** » Sat Mar 15, 2008 2:39 pm

Ok I just did a stupid decision of buying the software. I can't register because of this internet connection issue. So I only have 30days to go before this whole software goes dud in my PC. I can't even use the free drummers cause I can't register and activate. Help... Sonoma!!!

I wan't my money back if this is not resolved within a month.

Here is my new log file using Riffworks Standard:

2887547292 : Launching RiffWorksStandard
2887547603 : Version 2.1.0.2710
2901251968 : DException caught: ReWire dll failed to load., .DReWireBay.cpp, 790
2901253575 : DNetworkServerConnection::ConnectInBackground www.sonomawireworks.com:80
2901253634 : ConfigureBays
2901253645 : mFileLooper
2901253719 : mLooperBay
2901253742 : mInputBay
2901253856 : DPickupApp::InstallDriverBay
2901254012 : DAsioBay::Setup()
2901254025 : DAsioBay::FillDeviceList
2901254304 : DNetworkServerConnection::Disconnect
2901254354 : DNetworkServerConnection::Disconnect END
2901305263 : DAsioBay: number of installed drivers = 2
2901305316 : DAsioBay: Driver name = ASIO POD X3 Live
2901306986 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
2901328079 : DAsioBay loadAsioDriver OK
2901328736 : DAsioBay: ASIOInit OK - driver version: 50529378
2901328753 : DAsioBay: ASIOGetChannels OK
2901328761 : DAsioBay: InputChannels = 8
2901328768 : DAsioBay: OutputChannels = 2
2901328782 : DAsioBay: Driver name = ASIO PODxt Live
2901355344 : DAsioBay loadAsioDriver OK
2901382225 : DAsioBay: ASIOInit returned -1000 for ASIO PODxt Live
2901382249 : DAsioBay::SetDeviceByName ASIO POD X3 Live
2901382259 : DAsioBay::SetDevice 0
2901397912 : DAsioBay: Driver name = ASIO POD X3 Live loaded
2901398700 : DAsioBay: Buffer sizes min:128 max:4096 pref:512
2901398716 : DAsioBay::CreateBuffers()
2901398727 : DAsioBay : ASIOCreateBuffers with inputChannels = 8
2901398734 : DAsioBay : ASIOCreateBuffers with OutputChannels = 2
2901398742 : DAsioBay : ASIOCreateBuffers with size = 512
2901453391 : kAsioSupportsTimeInfo
2901453865 : ASIOGetLatencies : InputLatency = 661 latency = 14 msec
2901453878 : ASIOGetLatencies : OuputLatency = 1322 latency = 29 msec
2901453886 : DAsioBay::GetChannelInfo()
2901454251 : ASIOChannelInfo input: 0 17 Input 1
2901454599 : ASIOChannelInfo input: 1 17 Input 2
2901454846 : ASIOChannelInfo input: 2 17 Input 3
2901455087 : ASIOChannelInfo input: 3 17 Input 4
2901455328 : ASIOChannelInfo input: 4 17 Input 5
2901455570 : ASIOChannelInfo input: 5 17 Input 6
2901455811 : ASIOChannelInfo input: 6 17 Input 7
2901456053 : ASIOChannelInfo input: 7 17 Input 8
2901456295 : ASIOChannelInfo output: 0 17 Output 1
2901456535 : ASIOChannelInfo output: 1 17 Output 2
2901456547 : DAsioBay::PopulateInputChannelList
2901456555 : input 0 Input 1
2901456567 : input 2 Input 3
2901456576 : input 4 Input 5
2901456585 : input 6 Input 7
2901456595 : DAsioBay::SetInputChannel 0 Input 1+Input 2
2901456603 : DAsioBay::PopulateOutputChannelList
2901456610 : output 8 Output 1
2901456620 : DAsioBay::SetOutputChannel 0 Output 1+Output 2
2901456629 : DLooperBay::SetDriverBay
2901456717 : DAsioBay::Run()
2901456759 : DPickupApp::RunAudio
2901456767 : DLooperBay::Run
2901456774 : DAsioBay::Run()
2901480263 : DLooperBay::Stop
2901480284 : DAsioBay::Stop()
2901511468 : DAsioBay::CleanupBuffers()
2901612615 : DNetworkServerConnection::ConnectToServer SUCCESS
2901979549 : mAudioFileDriver
2901979665 : mRiffSwitcher
2903282095 : mJunt
2903282274 : mMasterLayer
2903285275 : mAmpBay
2903285843 : VSTPluginsPath = C:/Program Files/VstPlugins
2903285860 : VSTPluginsPath sanity check FAILED!
2903286003 : mMasterGain
2903286050 : mLimiter
2903286163 : DLooperBay::RunMessageLoop
2903286365 : END ConfigureBays
2903286377 : SetupWindow
2903286429 : mWindow
2903287152 : DAsioBay::SetInputChannel 0 Input 1+Input 2
2903288193 : DNetworkServerConnection::ConnectToServer www.sonomawireworks.com:80
2903290310 : DPickupWindow::WindowReady
2903290339 : DPickupWindow::CreateMainView
2903489215 : DNetworkServerConnection::ConnectToServer SUCCESS
2903612202 : DNetworkServerConnection::ConnectInBackground rifflink.sonomawireworks.com:9940
2904225908 : DPickupWindow::AppActivated
2909358863 : DNetworkServerConnection::Disconnect
2913414921 : DNetworkServerConnection::Disconnect END
2913414975 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2915724473 : DPickupWindow::AppDeactivated
2921111555 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2931120299 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2932734572 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2942742319 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2944359608 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2954364321 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2955986498 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2959757040 : DPickupWindow::AppActivated
2965116451 : DPickupWindow::AppDeactivated
2965986399 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2967536576 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2972866034 : DPickupWindow::AppActivated
2977545962 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2979118193 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
2983740403 : DPickupWindow::AppDeactivated
2989121221 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
2990689956 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3000696401 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3002260039 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3012271662 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3013847284 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3017564831 : DPickupWindow::AppActivated
3023862456 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3025466333 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3035468909 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3036992748 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3046997283 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3048568421 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3058572521 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3060142157 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3070147727 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3071753384 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3081754148 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3083328991 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3093329386 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3094967815 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3104982624 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3106549426 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3116557806 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3118137140 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3128148658 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3129767801 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3139770716 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3141406611 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3148092524 : DPickupWindow::AppDeactivated
3148189414 : DPickupWindow::AppActivated
3150356410 : DPickupWindow::AppDeactivated
3150476413 : DPickupWindow::AppActivated
3151408291 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3151752541 : DPickupWindow::AppDeactivated
3151861297 : DPickupWindow::AppActivated
3153025653 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3155908520 : DPickupWindow::AppDeactivated
3163030314 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3164648633 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3186601074 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3186601326 : DPickupWindow::AppActivated
3186601878 : DPickupWindow::AppDeactivated
3188162986 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3198171852 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3199787681 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3209785284 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3211339785 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3221343322 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3222960772 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3232965389 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3234489154 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3244493757 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3246053046 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3256084579 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3257632652 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3267644252 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3269266655 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3272932860 : DPickupWindow::AppActivated
3279100476 : DPickupWindow::AppDeactivated
3279281831 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3279812956 : DPickupWindow::AppActivated
3280898487 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3288788552 : DPickupWindow::AppDeactivated
3290903882 : DNetworkServerConnection::ConnectToServer rifflink.sonomawireworks.com:9940
3292470142 : DNetworkServerConnection::ConnectToServer INVALID_SOCKET
3295110052 : DPickupWindow::AppActivated
3300171887 : DPickupWindow::AppDeactivated
3302244861 : DPickupWindow::AppActivated

by **dug** » Sat Mar 15, 2008 8:35 pm

Hi Olineil,

We are sorry for your frustration!

You emailed support back in December and Randy responded that the engineers were looking into the issue, but we didn't have enough information about the problem at that point. As you can see from Davenz's post above, he is part of the beta and mentioned that we are actively seeking a solution to this problem.

Your second support case was opened today. You said in your post above, "i've been waiting for this to get fixed and nobody from sonoma even bothered to address this issue."

We are trying to fix this bug. You are the second person that has sent us a log file that would help us figure it out. Davenz has been helping to test possible solutions but we haven't got it working for him yet. We always try to get RiffWorks working for anyone that it is broken for. But there isn't always an obvious fix. We're doing our best!

cheers,
dug

by **davenz** » Sat Mar 15, 2008 8:48 pm

Hi oliniel

You won't regret buying the software - it is really very good despite a few niggling issues.

While my copy of RW also crashes on start when connected, I can work around it. Usually I try opening it as normal, about nine out of ten times RW crashes, but sometimes it opens OK. If it does crash, then I temporarily disable my network connection and re-enable it once RW is up and running.

Updates are the biggest problem. I can wait until that odd time it starts normally but I found another way. How I do it is by causing Riffworks to crash, then the next time it runs I get the 'do you want to recover your song' dialog. I discovered that on my machine RW never crashes on start with the network connected when an 'out-of-the-ordinary' startup dialog is displayed, whether that be the 'recover your song' message or EULA message (which pops up the first time RW is restarted after an update). In these cases RW starts happily 100% of the time. The trick is finding a way to crash RW on your machine so it will invoke the dialogs next time you start it.

On mine, I can crash it sometimes by clicking quickly around the backups/Instant Drummer selection dialogs, sometimes by logging into Rifflink and then logging out - often I get a crash with a 'file format invalid' message. Either way I do it, the next time RW starts, it will do so without gagging and if an update is available RW will prompt you to download it. It is also at this point that you may be able to register RW.

It's a bummer I know but we just have to be patient. The support is very good here and I know the team are looking into these issues. The support address is support@sonomawireworks.com so I suggest you flick them an email directly and they should help get you up and running.

Dave.

Pootertunes · by **pooterpatty** » Sat Mar 15, 2008 9:49 pm

Don't give up olineil! I know first hand that's it's frustrating to buy something and not have it work at 100% right out of the box as advertised, but support here at Sonoma is top-notch. I myself had a few problems getting Riffworks to run when I first bought it two years ago, although that was due to my own stupidity and not a software bug. Still, Sonoma support was right there and got my problem solved quickly. This is a little different situation, as there is no "Just Make It Work" button that Sonoma can push.

The one thing I can tell you is hang in there! Once you get everything running, you'll wonder how you ever wrote songs without Riffworks.

by **olineil** » Sun Mar 16, 2008 3:05 am

Thanks guys...

Sorry for the bit of sarcasm... I'll try to extend my patience more. Please do let me know what other infos the tech team needs from me to assist in arresting the issue.

Thanks for the quick reply by the way.

by **olineil** » Thu Mar 20, 2008 1:19 pm

Hi Guys,

Any further updates?

Sonoma Wire Works - Support Forums

Startup crash cause found!

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