Sonoma Wire Works - Support Forums

by **pjbarson** » Fri Jan 30, 2009 9:29 am

How can I get Sonoma to unlock my activations? I've used the support form and asked in a followup email for the activations to be set in motion 72hrs after the first request. 98 hrs have now passed and still no response.

I purchased Riffworks Standard in 2006 and was able to download and activate a number of times when I purchased new desktop and laptop computers and after I had disk failure. The activations for that purchase ran out. Then on 26th January, 98 hrs ago (4days ago) I repurchased a download copy of Riffworks. I have installed the fresh purchase on a Macbook Pro but when I try to activate the program the response comes back that I have no more activations. This cannot be true because I repurchased and installed the repurchased software. It shows build 2.5.0.3009 which I believe to be the latest release.

How do I get Sonoma to get this problem resolved. I'm not a grumpy individual but this has really got me going. It does not seem to be a technical computer issue but simply the slowness of whoever is responsible to press a few buttons and get the activations ACTIVATED! Is this slowness normal? The website promotes the view that they'll get to deal with support about 1 business day after the request. It's now 4 days! If I ran my business like this I'd be broke with a bad reputation.

Can someone help here. Is anyone from Sonoma monitoring this forum.

Peter

by **Timejunkie** » Fri Jan 30, 2009 12:00 pm

Sonoma normally is on top of these issues and I am certain they will help you out a.s.a.p.

by **gromitsdad** » Fri Jan 30, 2009 5:17 pm

Wow Chip! Where have you been??

My RiffWorld Profile · by **randy** » Sat Jan 31, 2009 1:33 am

Sorry we took so long on this. It looks like someone already reset your activations, though please let us know if you need anything else.

Cheers,

by **pjbarson** » Sat Jan 31, 2009 4:30 am

Thanks Randy. Everything's working now.

It's just that we 60 year olds don't have a lot of time left to enjoy this stuff. Every day is a bonus. Apologies for the gripe.

Peter

My RiffWorld Profile · by **randy** » Sat Jan 31, 2009 6:44 am

No worries Peter, it was really my fault. I've been in the middle of a move and haven't been keeping as close as an eye on things as I should have been. Thankfully Garrett has been around to keep things afloat in the support arena.

Thanks for your understanding,

Sonoma Wire Works - Support Forums

This is disgraceful!

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