• randy
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  • From: Santa Rosa, CA
  • Registered: 2005-06-09
  • Posts: 1,213

Topic: Contact Support directly when you have trouble with RiffLink/RiffWorld

We realize that RiffLink has been down or has been glitchy more than usual lately. The crew has been making a lot of changes to the server and we anticipated some instability during this time.

It's really important that you contact support directly if you experience problems with RiffLink. Please include which version of RiffWorks and/or which browser you are using. This is the quickest way to alert us to the problem so we can fix it quickly.

See my signature for the link to the support form.

Thank you,

Randy
Sonoma Wire Works Support
Contact Support
My RiffWorld Profile

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  • cwight
  • Brit Junkie extrordinare & Been There Bought BEER!
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Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

No problem Randy, but often it's not clear if it's general problem your end or something specific to our own system. By posting on the forum we cn see if anyone esle is getting the same problem, and then report to to support. So there is method in our madness, although I appreciate it must drive Michelle nuts to have to repeatedly say...'yes there is a problem with the server'.....:)

"Censorship reflects society's lack of confidence in itself.  It is a hallmark of an authoritarian regime." 

"You can cage the singer but not the song."
  • pooterpatty
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Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

In my case, the problem is usually a loose nut behind the keyboard.

Whenever you're feeling down, just remember, you're a totally unique individual.  Just like everybody else.

Check out my tunes!
  • From: Mpls, MN
  • Registered: 2007-04-19
  • Posts: 1,037

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

are you puttin more dents in those Fenders while out in the mud again?
(in the thick of it)

"I like Crickets"

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  • cwight
  • Brit Junkie extrordinare & Been There Bought BEER!
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Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

pooterpatty wrote:

In my case, the problem is usually a loose nut behind the keyboard.

Close to my problem as well pooter, but in my case the nut(tter) is generally on the keyboard...:)

"Censorship reflects society's lack of confidence in itself.  It is a hallmark of an authoritarian regime." 

"You can cage the singer but not the song."
  • pooterpatty
  • Martian Dignitary & Racing Legend !!!
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  • From: Northeast Georgia mountains
  • Registered: 2006-09-19
  • Posts: 1,317

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

Charvelguy wrote:

are you puttin more dents in those Fenders while out in the mud again?
(in the thick of it)

Mud doesn't dent Fenders, TREES dent Fenders....and doors wink

http://i251.photobucket.com/albums/gg300/pooterpatty/IMG_1675.jpg

Whenever you're feeling down, just remember, you're a totally unique individual.  Just like everybody else.

Check out my tunes!
  • Registered: 2006-12-17
  • Posts: 57

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

Thank You Randy, for Helping, with this information!!! much appreciated!!!
                                                                                                             TZSTRAT1

  • From: Mpls, MN
  • Registered: 2007-04-19
  • Posts: 1,037

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

lol...funny.  My comment definitely had dual meaning, but more in an analogical sense I was meaning your tele tho over the truck.
Hey...I thought I was the original loco from the keyboard winner.

That actually sounds to be like it could be a new catagory/theme/prize.

Last edited by Charvelguy (2008-11-26 14:56:32)

"I like Crickets"

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  • Registered: 2007-11-13
  • Posts: 25

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

hey randy I tried to contact you though email for this but Sonoma's server keeps timing out.  So I will post it here.

I'm experiencing a problem while trying to RiffLink a song.  I create the rifflink.  Join the rifflink as usual.  But when I try to import the song to the rifflink I get the error message: "You must have a creator account to create riffs.  Would you like to learn more?"  in a a box that dispays yes or no buttons. 

Is there a problem with rifflink right now?  Has anyone experienced this instance?

Thanks,

  • Registered: 2009-12-17
  • Posts: 2

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

A buddy and I had just finished a collab that I'm very pround of now half the work we did is gone. Upon finishing our session i attempted to save the collab which did not work at all. Riffworks created a file for it and behaved like the song was saved. I left our rifflink session and attempted to open the song in my own offline session to make sure it was there only to get "File Format is Invalid" errors. Realizing this, I signed back into rifflink to try and re-save the song only to find that half of our work had somehow vanished. Some riffs were completely missing, some riffs were there but the layers we created were missing. The funny thing is, on my partners end, everything is intact the way it should be. I've tried to sign out then back in multiple times but the song doesn't come back on my side.
Can someone enlighten me on how to get my song back or at least give me some steps to follow so it will not happen again?

  • Registered: 2008-08-19
  • Posts: 8

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

For about 4 days rifflink is not available on my pc. It always comes with the message "cannot connect to server, please check your connec" or something like that.
My Riffworks Version is Riffworks Standard
Version 2.5.0.3009
RELEASE 2.50.00
I tried that with 2 browsers as standard-browsers:
Internet Explorer 7
Mozilla Firefox Version 3.5.8
Please let me know, if you have a solution for the problem! Greet...Jan

  • From: Hamburg, Germany
  • Registered: 2008-07-20
  • Posts: 24

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

Same problem appeared on my RW! Anyone else experienced this?

bvandy wrote:

hey randy I tried to contact you though email for this but Sonoma's server keeps timing out.  So I will post it here.

I'm experiencing a problem while trying to RiffLink a song.  I create the rifflink.  Join the rifflink as usual.  But when I try to import the song to the rifflink I get the error message: "You must have a creator account to create riffs.  Would you like to learn more?"  in a a box that dispays yes or no buttons. 

Is there a problem with rifflink right now?  Has anyone experienced this instance?

Thanks,

TWO BEER OR NOT TWO BEER?
http://www.myspace.com/michaelbeckerhamburg

michaelbecker1967's Website

  • From: UK
  • Registered: 2007-03-11
  • Posts: 459

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

I'm experiencing a problem while trying to RiffLink a song.  I create the rifflink.  Join the rifflink as usual.  But when I try to import the song to the rifflink I get the error message: "You must have a creator account to create riffs.  Would you like to learn more?"  in a a box that dispays yes or no buttons.
Is there a problem with rifflink right now?  Has anyone experienced this instance?

Yes I have the same problem!!!!!!!

http://www.riffworld.com/Members/bazwor … od--collab

bazworld's Website

  • Registered: 2007-10-09
  • Posts: 120

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

I can't get old Rifflinks to  load. Is this a problem for others as well?

Last edited by troy2006 (2010-07-14 10:39:13)

  • ian2mur
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  • Registered: 2006-12-26
  • Posts: 272

Re: Contact Support directly when you have trouble with RiffLink/RiffWorld

troy2006 wrote:

I can't get old Rifflinks to  load. Is this a problem for others as well?

I tried this out also,Troy and I'm getting the same problem.

http://www.reverbnation.com/eeiano
http://www.soundclick.com/eeiano
www.imradio.com/eeiano
Improvise,Adapt and Overcome..

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