Technical Support

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Guides and FAQs

Check Sonoma's product guides for movies, pdfs, answers to frequently asked questions, and more.

Contact Support Directly

Email and we will help you as quickly as possible, usually within 24-48 business hours: Mon.-Fri. 11am-7pm (PST).

For best results, describe the problem, including your OS and related software version numbers. Include each of the steps that led up to the problem, with screenshots and error messages if possible.

Remember to check the relevant Guides, FAQs and Forums, which might help you find the answer immediately.

We do not offer phone support in order to keep the cost of our products low. You may be surprised at how fast we respond!


Check the Forums for your question or post a new one. Users worldwide and Sonoma support staff are happy to help.
For fastest response from the Sonoma Wire Works team, please contact Sonoma at

Notice: Newer usernames are temporarily not able to log into the forums. Other Sonoma services that require username log-in are working fine. We are working on the forum problem, and will remove this notice once it is fixed. If you have trouble logging in, please use one of the other support options above.

"DrumCore is so handy and so very easy to use! It's very close to having a live drummer with you."

Learn more about DrumCore
Anthony Gonzalez of M83

"I'm obsessed with this recording app on my iPhone- the Sonoma Wire Works FourTrack. It's like you have a superpowerful studio in your pocket."

Learn more about FourTrack
Trey Anastasio of Phish

"Just tried out Sonoma Wire Works GuitarJack plus the new upgraded FourTrack app. Beautiful crystal clear sparkling audio in iOS!"

Learn more about GuitarJack
Jordan Rudess of Dream Theater

"RiffWorks is an incredible tool to get songs done stupid fast!"

Learn more about RiffWorks
Johnny "Juice" Rosado of Public Enemy