Technical Support

The answers you are looking for!


Forums

Check the Forums for your question or post a new one. Users worldwide and Sonoma support staff are happy to help. For fastest response from the Sonoma Wire Works team, please contact Sonoma directly below.



Guides and FAQs

Check the Sonoma Wire Works product guides for for answers, features, tips and tricks:



Contact Support Directly

Contact support@sonomawireworks.com and we will help you as quickly as possible, usually within 24 - 48 business hours: Monday - Friday 9am-5pm (PST). Please describe the problem, including your OS and related software versions. If it is a complex technical issue, please include each of the steps that led up to the problem, with screenshots if possible, so that we can try to reproduce your issue, and help you more quickly. We do not offer phone support in order to keep the cost of our products low. You may be surprised at how fast we respond!

If you don't have a SonomaKey, leave blank

Click on the logo in the upper right of RiffWorks to open the About page. You will find the build number on that page.

E.g. Line 6 TonePort, PreSonus FireBox, GuitarJack 2 USB. Please answer with "None" if you don't have an audio interface yet.

"DrumCore is so handy and so very easy to use! It's very close to having a live drummer with you."

Learn more about DrumCore
M83
Anthony Gonzalez of M83

"I'm obsessed with this recording app on my iPhone- the Sonoma Wire Works FourTrack. It's like you have a superpowerful studio in your pocket."

Learn more about FourTrack
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Trey Anastasio of Phish

"Just tried out Sonoma Wire Works GuitarJack plus the new upgraded FourTrack app. Beautiful crystal clear sparkling audio in iOS!"

Learn more about GuitarJack
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Jordan Rudess of Dream Theater

"RiffWorks is an incredible tool to get songs done stupid fast!"

Learn more about RiffWorks
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Johnny "Juice" Rosado of Public Enemy