Sonoma Wire Works - Support Forums

My Riffworld · by **GuitarSlinger** » Sat Mar 28, 2009 5:00 am

I use the strings and the guitars and basses they make, I'm nutty like that! It's funny when people call me GS I flash back to my gaming days. I really have trouble with internet identities, I can't tell you the names of all the people on rifflink, and if anyone ever changes their avatar, I don't know who they are anymore.

by **njquadder** » Mon Apr 06, 2009 7:14 pm

what a drag ... i have the same problem... can't log on riffcast . i just dont have the time to deal with these guys . one problem and it takes days to get an answer . the myspace embed code is dead . nobody seems to be able to tackle that one either . go to the forums they say . rw guys ... are you reading this ?... don't ! just fix the program . fix it .. or at least explain yourselves .

by **michelle** » Mon Apr 06, 2009 8:18 pm

Please email support about your problem, if you haven't already, so they can work on fixing this for you. We want it to work also.
http://www.sonomawireworks.com/support_form.php

The MySpace embed code for RiffWorld song players is not dead, so please use those for now. We have filed a bug report about the RiffWorld profile embed code not working, but that may have to wait until Phase 2 of RiffWorld development.

More about these changes that developers are working hard on are here, as you may have already read:

http://www.sonomawireworks.com/news-2009-03.php#new
http://www.sonomawireworks.com/forums/viewtopic.php?pid=46617#p46617
http://www.sonomawireworks.com/forums/viewtopic.php?id=7170
http://www.sonomawireworks.com/forums/viewtopic.php?id=6577

njquadder, I've deleted the unnecessary insults from your post.

We're looking forward to it all working even better soon

Hang in there.

by **michelle** » Mon Apr 06, 2009 8:18 pm

rpinon69, I know support has been working on tackling your issue. It's a tricky one.

strat, I'll ask support what's up with your case.

njquadder, please email support about your problem, if you haven't already, so they can work on fixing this for you. We want it to work also.
http://www.sonomawireworks.com/support_form.php

The MySpace embed code for RiffWorld song players is working great and has been working all along. I believe you are referring to the RiffWorld profile embed code not working on MySpace (it works fine on most other web sites). Fixing profile embed code for myspace pages may have to wait until Phase 2 of RiffWorld development.

More about these changes that developers are working hard on are here, as you may have already read:

http://www.sonomawireworks.com/news-2009-03.php#new
http://www.sonomawireworks.com/forums/viewtopic.php?pid=46617#p46617
http://www.sonomawireworks.com/forums/viewtopic.php?id=7170
http://www.sonomawireworks.com/forums/viewtopic.php?id=6577

We're looking forward to it all working even better soon

Hang in there.

by **rpinon69** » Mon Apr 06, 2009 8:51 pm

Yes I am working with support on this and I did received an email from Randy on Saturday telling me he would have something for me soon I hope it's also a fix for anyone else having the same problem. Hanging in there!

My RiffWorld Profile · by **randy** » Tue Apr 07, 2009 12:31 am

strat wrote:I was a beta tester on SWW stand alone RIFFWORKS STANDARD back in 06.. i posted my 1st tune in 05 of 05...I know all the do's and donts...im not uninformed on the remedys that people ask me to do..I have all the latest drivers/monkeys.its not my system...this is not a problem that any user can address..this is a sonoma problem...im not doging SWW at all...but im not kissing their buts either like some here...if i didnt likle rws..i would have deleted it long ago...If it never works agin..its all good..i can still use rex/drums...My RWS has not been able to record for 2 months now...its been2/22/09 that i last heard form support..i have sent .logs twice...nothing...the last update IS the problem,as all was perfect until then...IM giving up untill its works...im gonna shelf this program and go back to making music on my other programs that record..and i WILL post songs on r.caster...even tho theres no RWS involved what so ever..as far as r.link..i dont care about that feature at all...thats not why i bought the program ..i dont care if it never works!!..i use rws as a idea note pad/drums/rex player..i just want RWS to record and the hell with the other stuff...Strat... my case#19322

Strat,

We wrote on on Saturday asking for the most current log file. The last one you sent was outdated and showed that you were using an old version of RiffWorks. You wrote back saying you were running that latest version (though the log shows the version number). Please respond to that last message with the latest RiffWorksStandard.log file.

Thanks!

by **strat** » Tue Apr 07, 2009 12:55 am

I received your e.mail and responded today....i can not send a new or diffrent log. file as rws is not seeing any of my asio's now... i am running the current version 2.5.0.3009...sorry,if thats no help...STRAT..

My RiffWorld Profile · by **randy** » Tue Apr 07, 2009 1:13 am

The log is still helpful, even if RWS can't see your asio devices. The log shows what's going on. Please send it in.

by **rpinon69** » Wed Apr 08, 2009 4:19 pm

Thank you Michelle and Support team I received a Permalink email for a test cast yesterday and then I tried to RiffCast and everything worked. I appreciate all your hard work and giving us a chance to work on being a bit more patient.

Thanks Again
Cheers

My RiffWorld Profile · by **randy** » Wed Apr 08, 2009 5:55 pm

It was a very strange problem and it took some brain bending on Dug's part to figure out what was going on. Thankfully we were able to reproduce the problem on our end, which made it easier for him to diagnose the issue.

We're very thankful for your patience!

by **heavymetal0061** » Thu Apr 09, 2009 2:56 am

hey guys how about fix'in my riffCaster!!!! do you foreget about me????

My RiffWorld Profile · by **randy** » Thu Apr 09, 2009 4:28 am

The change we made should have fixed everyone in one swoop. We didn't have to enter individual user names. What is the exact problem you're having with RiffCaster? Do you have a support case open? If so, what's the case number?

by **heavymetal0061** » Fri Apr 10, 2009 6:18 pm

Case #19668 I can not Riffcast....

by **randyadmin2** » Fri Apr 10, 2009 7:10 pm

Just responded to your case Tim.

by **Wedgebill** » Fri Apr 10, 2009 7:10 pm

The "Incorrect Username and Password" syndrome happens to me quite regularly when I try to log on to Rifflink. It never happens when the screen quickly goes from "Contacting Rifflink Server" to "Rifflink Server is Online", it only ever happens when there is a definite time lag between those 2 messages. It makes me think that the "Incorrect Username and Password" message is totally irrelevant and where the real problem lies is a server glitch or timeout. There is no way, even though I admit to being an old fart, that I ever input a wrong password unless someone else has set the Caps Lock on my keyboard. 9 times out of 10 if this happens whilst logging on to Rifflink I'll not be able to log on to Riffworld either, when I try to log on the screen goes darker and the little wheel just keeps turning.

I don't know if this will help anyone but I thought it worth a mention

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