Please see the return policies below for products purchased directly from Sonoma Wire Works (Sonoma's online store, DrumCore's built-in store, and from Sonoma's booths at shows). If the product was purchased from a dealer, instead of from Sonoma Wire Works directly, please refer to the dealer's return policy.
If you are having a technical issue with a Sonoma product, Sonoma's customer support team is happy to help. For instant access to possible solutions, we recommend reading the online guides which include frequently asked questions, and the forum. If you can't find an answer easily, email firstname.lastname@example.org directly with as much info about your system and the problem, including screenshots if possible, and we'll respond within 24 business hours. You might be surprised how quickly you get an answer.
If the product was purchased from a dealer, instead of from Sonoma Wire Works directly, please refer to the dealer's return policy.
If the product was purchased directly from Sonoma Wire Works and you decide that the GuitarJack Stage, StudioJack Mini, GuitarJack Model 2 or GuitarJack 2 USB you purchased is not right for you, you may qualify for a refund if you meet these requirements:
Sonoma Wire Works' online store and DrumCore's built-in store do not offer returns/refunds for software or drum content. Please email email@example.com if you need advice about compatibility, or which edition will work best for you, before you make your purchase.*
If you purchased DrumCore 4 Prime Flash on a USB Flash Drive or DrumCore 4 Ultra on a Solid State Drive, and the drive is defective (materials or workmanship), please refer to the DrumCore 4 Flash and DrumCore 4 Ultra Warranty.
Apple does not allow Sonoma to offer refunds for iOS apps sold through Apple's App Store.
*If the product is defective (materials or workmanship), please refer to the Manufacturers' Warranty.
If the product was purchased from a dealer, not from Sonoma Wire Works directly, please refer to the dealer's return policy.
Non-transferable Software and Drum Content: The RiffWorks, DrumCore, and drum content license agreements allow for one end user per license; only one original registered user per serial number may receive support. The license is non-transferable. It may not be re-sold to or re-registered by another individual. Please consult the license agreement included in the product for the full details.