Business hours: Monday - Friday 11am-7pm (PST)
Billing Inquiries Only: +1-650-964-1560 Please leave a message with your name and number. Our billing dept. will return your call within 24-48 hours (M-F).
Guides and FAQs: Check Sonoma's product guides for movies, pdfs, answers to frequently asked questions, and more.
Forums: Users worldwide and Sonoma support staff are happy to help. You may find your question is already answered there. Go to the Forums.
Contact Support Directly:
Email support@sonomawireworks.com and we will help you as quickly as possible, usually within 24-48 business hours.
For best results, describe the problem, including your OS and related software version numbers. Include each of the steps that led up to the problem, with screenshots and error messages if possible.
Sonoma does not offer phone support in order to keep the price of our products low. You may be surprised at how fast we respond!
Thank you,
The Sonoma Wire Works Team
