Shipping & Returns

Shipping Policy

Sonoma's downloadable products sold from Sonoma's online store are available to customers worldwide.

Sonoma's shippable products are mailed via USPS within U.S. and Asia only. If you live in another territory (e.g. Canada, Europe, Australia and others), please see Sonoma's worldwide dealers list for a dealer near you. If there is no dealer near you, please email sales@sonomawireworks.com with which product you are interested in and where you live so that we can help make arrangements for you to be able to obtain the product.

If you have trouble checking out from the online store, please email support@sonomawireworks.com with a description of the problem, including screenshots if possible, and an alternative payment method will be provided.

Return Policy for Products Purchased from Sonoma Wire Works

Please see the return policies below for products purchased directly from Sonoma Wire Works (Sonoma's online store, DrumCore's built-in store, and from Sonoma's booths at shows). If the product was purchased from a dealer, instead of from Sonoma Wire Works directly, please refer to the dealer's return policy.

If you are having a technical issue with a Sonoma product, Sonoma's customer support team is happy to help. For instant access to possible solutions, we recommend reading the online guides which include frequently asked questions, and the forum. If you can't find an answer easily, email support@sonomawireworks.com directly with as much info about your system and the problem, including screenshots if possible, and we'll respond within 24 business hours. You might be surprised how quickly you get an answer.

Audio Interfaces: 30 Day Return Policy

If the product was purchased from a dealer, instead of from Sonoma Wire Works directly, please refer to the dealer's return policy.

If the product was purchased directly from Sonoma Wire Works and you decide that the GuitarJack Stage, StudioJack Mini, GuitarJack Model 2 or GuitarJack 2 USB you purchased is not right for you, you may qualify for a refund if you meet these requirements:

  • You emailed support@sonomawireworks.com and asked if there is a way they can help you with technical support.
  • You have provided Sonoma's support team with proof of purchase if necessary.
  • The interface, included accessories, inserts and packaging are double-boxed and able to be returned in like-new condition. Do not write on the original box.
  • You have removed any software and licenses that may have been bundled with or added on to the purchase of your interface.
  • Affix shipping label with RMA number provided by support.
If you meet those requirements, you may request a refund (except the shipping cost) within 30 days of purchase. Proof of purchase required. Customer is responsible for all shipping costs, and must provide a tracking number for return shipping. Contact support@sonomawireworks.com to request a Return Merchandise Authorization (RMA) number in order to return the product, and to receive instructions for sending the product back.*

Mac OS and Windows Software and Drum Content: No Refunds

Sonoma Wire Works' online store and DrumCore's built-in store do not offer returns/refunds for software or drum content. Please email support@sonomawireworks.com if you need advice about compatibility, or which edition will work best for you, before you make your purchase.*

If you purchased DrumCore 4 Prime Flash on a USB Flash Drive or DrumCore 4 Ultra on a Solid State Drive, and the drive is defective (materials or workmanship), please refer to the DrumCore 4 Flash and DrumCore 4 Ultra Warranty.

iOS Apps Purchased from iTunes: No Refunds

Apple does not allow Sonoma to offer refunds for iOS apps sold through Apple's App Store.

*If the product is defective (materials or workmanship), please refer to the Manufacturers' Warranty.
If the product was purchased from a dealer, not from Sonoma Wire Works directly, please refer to the dealer's return policy.

Non-transferable Software and Drum Content: The RiffWorks, DrumCore, and drum content license agreements allow for one end user per license; only one original registered user per serial number may receive support. The license is non-transferable. It may not be re-sold to or re-registered by another individual. Please consult the license agreement included in the product for the full details.

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